Legal — Reversion Protocol
7-Day Return Policy
Last Updated: July 15, 2026
We want you to be confident in every deploy. If something doesn't fit or work as expected, you can return it within 7 days of delivery.
Return Window
You have 7 calendar days from the date of delivery to request a return. Requests submitted after this window will not be accepted, except where required by local law.
Eligibility Conditions
To qualify for a return, items must be:
- Unworn, unwashed, and in original condition.
- Accompanied by original tags, packaging, and accessories.
- Not marked as "Final Sale" at time of purchase.
- Free of odors, stains, or alterations.
How to Initiate a Return
- Log in to your Account and open the relevant order, or email support@sunobro.com with your order number.
- We'll confirm eligibility and issue a return authorization with shipping instructions.
- Pack the item securely with all original tags and packaging.
- Ship it back using the provided label or your preferred trackable carrier.
Inspection & Approval
Once we receive your return, our team inspects it within 2–3 business days. If it meets the eligibility conditions above, we'll approve the return and process your refund or exchange per our Refund Policy. If it doesn't qualify, we'll notify you and ship the item back at your cost.
Exchanges
Need a different size or color instead of a refund? Mention this when initiating your return and we'll prioritize dispatching the replacement once the original item is received and approved, subject to stock availability.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos. We'll cover return shipping and prioritize a replacement or full refund — no questions asked.
Return Shipping Costs
Return shipping is free for damaged, defective, or incorrect items. For all other returns (e.g. change of mind, sizing), return shipping is the customer's responsibility unless otherwise stated at checkout.
Contact Us
Questions about a return? Email support@sunobro.com and our team will help you sort it out.