Refund Policy

You may be eligible for a full or partial refund if:

• Your order is cancelled before it has shipped.
• A returned item is received by us in accordance with our 7-Day Return Policy and passes inspection.
• You received a defective, damaged, or incorrect item.
• Your order was lost in transit or significantly delayed beyond the promised delivery window.

• Items marked "Final Sale" or purchased with a discount code explicitly excluding returns.
• Gift cards and store credit.
• Products returned outside the eligible return window or without original tags/packaging.
• Items showing signs of wear, washing, or damage not caused by SunoBro.

Approved refunds are issued to your original payment method. If the original method is unavailable (e.g. an expired card), we will issue store credit or arrange an alternative payout at our discretion.

• Order cancellations: refunded within 2–3 business days.
• Approved returns: refunded within 5–7 business days of us receiving and inspecting the item.
• Bank or card issuer processing: an additional 3–10 business days may apply before funds appear in your account.

Original shipping charges are non-refundable except where the return is due to our error (defective, damaged, or incorrect item). Return shipping costs are covered by SunoBro only in those cases; otherwise they are the customer's responsibility.

For multi-item orders, we may issue a partial refund covering only the item(s) that qualify, minus any applicable bundle or promotional discount originally applied to that item.

If it has been more than 10 business days since your refund was approved and you haven't received it, first check with your bank or card issuer — processing times vary. If the issue persists, contact us and we'll investigate.

For refund status or questions, email support@sunobro.com with your order number.